All Rosemania products are sold NEW. We do not sell used or reconditioned products and we cannot accept returns on chemicals that have been opened or products that have been opened or used in any way. If a product is defective and/or under warranty we will see that it is repaired or replaced. If you want to return or exchange an unused item, please call for a return authorization. Our toll-free number is 888-600-9665. Customers will be responsible for shipping the product back to our facility. You will receive a refund for the price of your product less our actual original cost to ship the product to you and a 5% handling fee.
Our Rose Guarantee:
We guarantee your roses to arrive in good condition and to be the rose you ordered. Since we cannot control cultural practices or weather, we do not guarantee roses to thrive. If you find your roses do not arrive in good condition, contact us within 14 days and we will either replace them or refund your money, our choice.