Frequently Asked Questions

How do I become a Registered Wholesale Customer?

At the top of each page you will find a CLICK HERE TO REGISTER link. Please complete the short form and then contact us at customerservice@authorityhydro.com to notify us of your interest. To be approved for wholesale access you will need to own business or have proof of being a large scale grower.

Do you ship Internationally?

We cannot ship pesticides outside of the United States.   We do ship rose care products such as safety equipment etc. but with additional shipping and handling charges.  Contact our sales department for additional fees.


How can I get expedited shipping?

We have warehouses located in Salt Lake City, Utah and Nashville, Tennessee which means most orders arrive in 2-3 days without any additional freight cost. Expedited shipping options are not offered directly from our shopping cart, but many items we sell can be expedited.  If you would like to discuss available shipping options on your order, please give us a call in the Customer Service Office at 877-827-2077 or note your interest in the Comments section of your order and we will respond via E-mail.


How do you ship?

Most of our items are shipped by UPS / FedEx.  Lighter weight items are sometimes shipped by USPS Priority but several pesticides cannot be put on aircraft.  All orders shipped will receive an email confirmation of shipping with tracking numbers included.


What is your return policy on products?

All products are sold NEW.  We do not sell used or reconditioned products and we cannot accept returns on chemicals or products that have been opened or used in any way.  If you want to return or exchange an unused item, please call for a return authorization. 

Our toll-free number is 888-600-9665.  Customers will be responsible for shipping the product back to our facility.  You will receive a refund for the price of your product less our actual original cost to ship the product to you and a 5% handling fee.

If a product is defective and/or under warranty we will see that it is repaired or replaced.